Building Fix My India: A Platform to Bridge Citizens and Government
I have been building something for the past few weeks called Fix My India.
The idea is simple. Citizens report civic issues like potholes, water supply problems, broken streetlights, or sanitation complaints. Government departments see these reports, respond, and update the status until the issue is resolved.
I wanted a place where nothing filed just disappears. Every request goes on a public feed. You can search it, filter it by category or status, and click into any request to see a live status tracker: Submitted, Under Review, In Progress, Resolved. If a department responds officially, that response shows up on the request too.
On the citizen side, signing up takes seconds. Filing a request is one form: title, category, description, exact location.
On the government side, I built in a verification gate. Staff accounts only work with authentic .gov.in or .nic.in emails, and an admin has to approve the account before dashboard access opens up. This was important to me. I did not want this to be a platform that works against government, I wanted it to help government departments see what citizens are dealing with and respond faster.
Once verified, staff get a dashboard scoped to their department, with the request queue sorted by status. Updating a request lets them change its status, post an official response, and add internal notes. Every change is logged, so the record stays accurate for everyone looking at it.
This is still early. I am building it in public, phase by phase, and there is a lot more to add.